Digital Solutions: From Slow to Swift in CRM Efficiency

Client

Our Client recognized the need to replace their outdated CRM/HRM system. The existing technical debt and repetitive issues hindered productivity and efficiency. The Client sought a modern solution that not only addressed these challenges but also enhanced key functionalities.

Challenge

The Client faced several critical challenges:

  • Legacy System Constraints:

The old CRM/HRM system caused technical debt and repetitive issues.

  • Enhanced Functionality:

The scope included improving Boolean search capabilities (akin to Google-like search), integrating Skill Matrix, and optimizing system response time.

  • Reliable and Scalable Environment:

Hosting the solution in a robust and scalable environment was crucial.

Solution

Technology Stack:

  • Leveraging cutting-edge technologies, we built the new CRM solution: .NET Core, C#, Angular, React, Docker, Kubernetes, Azure DevOps, Postgres, Nats, Redis, ElasticSearch, Microservices, and GraphApi. This stack ensured flexibility, scalability, and performance.
  • Key tools such as Squish, Git, Jenkins, Jira, and qTest facilitated seamless development and testing.
  • Continuous Delivery practices ensured rapid deployment.

Application Development:

We developed the application from scratch, covering essential modules:

  • Clients
  • Candidates
  • Deals
  • Sales Opportunities
  • Job Orders
  • Timesheets
  • Reports & Statistics
  • Tasks, and Admin
  • The solution was meticulously designed to meet Clients specific requirements

Azure-Based Solution:

  • We based the solution on Azure platform manager with Argo CD for streamlined deployment.
  • Fully automated CI/CD processes ensured a smooth release cycle.

User Experience Enhancement:

  • The application implemented Single Sign-On (SSO) for seamless user experience.
  • Centralized access control management improved security and usability.

Results

  • Lightning-Fast Page Loading:

The average page loading time reduced from
8.5 seconds to a mere 400 milliseconds – over 20 times faster!

  • Scalability and Compliance:

The solution is multi-tenant/affiliation, ensuring scalability across Searaia’s operations.

  • It is fully compliant with GDPR regulations.
  • Intelligent threading of customer events enhances the Sales module.
  • Customization and Event Intelligence:

Microservices architecture allows easy customization of instances.

In summary, the bespoke CRM solution not only eliminated technical debt but also empowered the organization with cutting-edge features and unparalleled performance.

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