EDV Werke is looking for an Service Architect
Working Model: Remote
Form of cooperation: B2B Contract
Requirements:
- Master’s degree in Computer Science
- ITIL 4 Foundation Certification
- ServiceNow Micro Certifications
- ServiceNow Mainline Certifications
- 5-10 years of experience in a similar position, including hands-on experience in IT service and operations management, IT service design, and IT infrastructure
- Strong expertise in Solution or Enterprise Architecture within IT environments
- Proficiency in IT Infrastructure management and Business Analysis
- Excellent communication and documentation skills
- Strong assertiveness and conflict management abilities
- Ability to coordinate activities on a global scale
- Experience working in Operational Technology (OT) environments
- Language Requirements: Fluency in English (technical proficiency is essential)
Responsibilities:
- Lead the design and implementation of technical solutions on the ServiceNow platform.
- Ensure the adoption of ServiceNow best practices and methodologies for solution development, testing, and release.
- Develop strategies, architectures, and proof-of-concept (POC) implementations to support technology direction and investment decisions.
- Oversee and manage third-party teams to ensure solutions align with business and technology strategies.
- Establish and track short- and long-term goals, KPIs, and objectives, executing an annual operational plan.
- Facilitate stakeholder meetings to assess existing implementations and identify opportunities for innovation.
- Drive continuous improvement initiatives by collaborating with cross-functional teams and stakeholders.
- Work closely with external partners, including ServiceNow and integration providers, to maintain platform security and updates.
- Ensure alignment of ServiceNow solutions with enterprise IT and business transformation goals.
- Provide technical leadership and guidance to internal teams on ServiceNow capabilities and best practices.
- Develop and maintain documentation for solutions, processes, and architecture to support scalability and governance.
- Identify and mitigate potential risks related to ServiceNow implementations and integrations.
- Perform additional duties as assigned to support operational and strategic objectives.
Nice to Have:
- ServiceNow Certified System Administrator (CSA) certification is a nice-to-have
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Benefits:
- Competitive salary with performance-based bonuses.
- Opportunities for professional development and advancement.
- Dynamic and collaborative work environment
To apply for this job email your details to joanna.zuchowska@edvwerke.ch