Workday Operational Support SN Ticket Specialist

  • Remote

Website edvwerke EDV WERKE AG

Building on experience, results and commitment.

EDV Werke is looking for a  Workday Operational Support SN Ticket Specialist

Working Model: Remote work

Form of cooperation: B2B Contract

Role Summary:

We are seeking a skilled Workday Operational Support SN Ticket Specialist. This role involves providing efficient and effective operational support for Workday systems, as well as handling ServiceNow (SN) tickets related to Workday issues. The ideal candidate will possess strong technical expertise in Workday functionality, excellent problem-solving skills, and a proactive approach to resolving issues to ensure smooth operations and user satisfaction.


  • Issue Resolution and Root Cause Analysis: Resolve Workday operational issues, conduct root cause analysis, and coordinate reorganizations as necessary, escalating to Product Owner (PO) or HR Business Analyst (BA) when needed
  • Unassigned Inbox Management: Review and reassign unassigned inbox items in Workday to ensure timely processing and completion of tasks
  • Change Job BP Management: Submit or remove transfer types on Change Job Business Process (BP) as required to facilitate employee job changes within Workday
  • Workday Release Review: Conduct biannual reviews of Workday release items, extracting features for HCM, and collaborating with HCM HR and IT POs to assess impacts and plan implementations
  • Testing Coordination: Collaborate with HR and IT POs to test fixes and new releases in the HCM area, including Document Management System (DMS) solution releases
  • New Entity Setup Support: Assist HR IT HCM team in setting up new entities, contributing to workbooks, explaining HCM modules, and providing training as needed
  • Subproject Collaboration: Provide collaboration and support for subprojects such as Russia 1C implementation, as designated by the HCM HR PO
  • Training Material Maintenance: Regularly update HR Core training materials and documentation to reflect changes made during sprints and ensure users are informed of system updates
  • User Training Delivery: Deliver user training sessions on specific topics or in response to ticket requests to enhance user proficiency and efficiency in Workday usage
  • Change Management Communication: Manage and coordinate communication with the Change Management Team on designated topics as assigned by the HCM PO, ensuring effective dissemination of information and alignment with change initiatives


  • Strong Workday Expertise: Demonstrated expertise in Workday functionality, including extensive experience in operational support and ticket resolution
  • Language Proficiency: English language proficiency at B2 level, enabling effective communication and collaboration within international project environments
  • Problem-Solving Skills: Excellent problem-solving abilities with a proactive approach to identifying and resolving issues, including conducting root cause analysis and implementing solutions
  • Technical Proficiency: Strong technical skills in Workday systems, including the ability to manage operational tasks efficiently and effectively
  • Collaboration and Communication: Proven ability to collaborate with cross-functional teams, including HR and IT stakeholders, and communicate effectively to ensure smooth operations and user satisfaction
  • Adaptability and Flexibility: Ability to adapt to changing priorities and requirements, and flexibility to handle various tasks ranging from operational support to project collaboration


  • Competitive salary with performance-based bonuses.
  • Opportunities for professional development and advancement.
  • Dynamic and collaborative work environment.

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