EDV Werke is looking for an IT Analyst – Technical Support (m/f/d) 

Position: IT Analyst – Technical Support.
Technologies: IT Support, Network, Hardware.
Location: Zurich.
Country: Switzerland.
Area: Project.
Form of employment: Permanent / B2B.
Experience level: Regular / Senior.

Your main tasks as the IT Analyst (Technical Support) will be:

• Providing installations, training, maintenance, troubleshooting and repair of all desktop hardware/software technologies
• Assisting in the configuration and operation of audiovisual hardware according to end-user requirements
• Identifying suitable hardware/software based on corporate policy and end-user requirements
• Performing activations and supporting mobile devices
• Responding to incidents within SLA, or in a timely manner; with an appropriate level of urgency, and following up with customers on all issues
• Forwarding incidents and questions to appropriate support groups
• Supporting events, such as infrastructure changes, software releases and BCP etc.
• Providing help in team abilities and functions through positive customer relations.

The Candidate should have:

• At least 1 to 2 years proven successful track record in a similar function
• Flexibility to cover support for remote offices
• Customer and business-oriented approach to ensure the service provided is efficient
• Team-oriented, detail-oriented, efficient, and solution-oriented attitude
• Superb analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Flexibility and ability to work independently and in a team
• Great English skills (written and spoken)

It would be a plus if you had a good level of the German language.

In this role you can expect:

• B2B Contract
• Challenging job in an international and multilingual environment
• Professional development
• Attractive and competitive compensation