EDV WERKE, AG

EDV Werke is looking for an IT Analyst – Technical Support (m/f/d) 

Position: IT Analyst – Technical Support.
Technologies: IT Support, Network, Hardware.
Location: Zurich.
Country: Switzerland.
Area: Project.
Form of employment: Permanent / B2B.
Experience level: Regular / Senior.

Your main tasks as the IT Analyst (Technical Support) will be:

  • Providing installations, training, maintenance, troubleshooting and repair of all desktop hardware/software technologies
  • Assisting in the configuration and operation of audiovisual hardware according to end-user requirements
  • Identifying suitable hardware/software based on corporate policy and end-user requirements
  • Performing activations and supporting mobile devices
  • Responding to incidents within SLA, or in a timely manner; with an appropriate level of urgency, and following up with customers on all issues
  • Forwarding incidents and questions to appropriate support groups
  • Supporting events, such as infrastructure changes, software releases and BCP etc.
  • Providing help in team abilities and functions through positive customer relations.

The Candidate should have:

  • At least 1 to 2 years proven successful track record in a similar function
  • Flexibility to cover support for remote offices
  • Customer and business-oriented approach to ensure the service provided is efficient
  • Team-oriented, detail-oriented, efficient, and solution-oriented attitude
  • Superb analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Flexibility and ability to work independently and in a team
  • Great English skills (written and spoken)

It would be a plus if you had a good level of the German language.

In this role you can expect:

  • B2B Contract
  • Challenging job in an international and multilingual environment
  • Professional development
  • Attractive and competitive compensation

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