👋 Guten Tag! Bonjour! Ciao! Hello!

We’re EDV Werke, a Digital Quality & Advanced IT Solutions provider from scenic Switzerland.

As a trusted IT Partner to the world’s leading technology solutions, we act as digital transformation advocates for some of the world’s most beloved and widely used IT solutions.

We provide exceptional world-class IT solutions (in the words of our clients) across both consumer, and enterprise sectors by leveraging our experience, commitment, and extensive knowledge. Since the beginning, EDV Werke AG’s approach has been one of true partnership and we work in close collaboration with our clients.

Back at you – see new exciting opportunities below, and tell us more about yourself by applying. 

We’d love to hear from you!

For one of the strategic IT projects EDV Werke is looking for a Head of Support & Customer Service

Position descripiton:

• Technologies: Linux, Service Desk, Software, Kanban
• Location: Remote / Gladebeck – Germany
• Area and form of employment: Project, B2B
• Experience level: Lead

Your main tasks as the Head of Support & Customer Service will be:

• Organisational coordination and reporting
• Supporting Toolbase and Wintool
• Measuring customer satisfaction, analysing and deriving measures
• Optimizing the performance support department
• Providing coordination of
  • Deadlines and support projects in support with the customer (workload monitoring)
  • Support cases with the IT of the company
• Prioritizing tickets escalated to level 3 with the corresponding department head 3rd level
• Ensuring training and further development of Level 1 and Level 2 staff and products of company and on technical level
• Coordinating release tests for WIN Tool and Toolbase in consultation with Development
• Ensuring correct, complete data delivery for the billing of support services within the scope of maintenance contracts and projects by the following month at the latest
• Managing documents and further development in support and office work
• Escalating management for customers
• Continuously improving work processes in Support
• Taking responsibility for order and cleanliness in the department

To be successful in this role you should have:

• Solid knowledge of
  • Windows Administration
  • 1-3rd level support
• Basic understanding of Linux
• Experience in software works (software developer, full stack developer)
• Good Kanban knowledge
• Team-oriented, detail-oriented, efficient, and solution-oriented attitude
• Superb analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Flexibility and ability to work independently and in a team
• Great English skills (written and spoken)

It would be a plus if you had: 

• Experience in Team Leading

You can expect:

• B2B Contract
• Challenging job in an international and multilingual environment
• Professional development
• Attractive and competitive compensation
• Professional support, possibility to gain new skills and training

If you are interested in this position, please apply by sending your CV in .doc or .pdf format for immediate consideration.

Thank you, EDV WERKE Team