👋 Guten Tag! Bonjour! Ciao! Hello!

We’re EDV Werke, a Digital Quality & Advanced IT Solutions provider from scenic Switzerland.

As a trusted IT Partner to the world’s leading technology solutions, we act as digital transformation advocates for some of the world’s most beloved and widely used IT solutions.

We provide exceptional world-class IT solutions (in the words of our clients) across both consumer, and enterprise sectors by leveraging our experience, commitment, and extensive knowledge. Since the beginning, EDV Werke AG’s approach has been one of true partnership and we work in close collaboration with our clients.

Back at you – see new exciting opportunities below, and tell us more about yourself by applying. 

We’d love to hear from you!

For one of the strategic IT projects EDV Werke is looking for an ICT Helpdesk Agent

Position descripiton:

• Technologies: IT Support, Network, Hardware
• Location: Aarau, Switzerland – hybrid
• Area and form of employment: Support, Permanent
• Experience level: Senior

Your main tasks as the ICT Helpdesk Agent will be:

• Receiving error messages, questions and change requests from system users
• Pre-analyzing error messages and questions
• Solving simple problems, for example by means of remote analysis
• Answering simple questions and initiating possible workarounds as first-level support
• Forwarding error messages and questions to the responsible departments
• Ensuring that system users are informed about malfunctions and operational messages
• Educating users on the proper use of the technical and application resources provided 

To be successful in this role you should have:

• ICT services operation Leadership experience
• Solid knowledge and experience with
  • Quality Management
  • Service Design
  • Ergonomics, Usability
  • Information security
  • Application operation
  • Hardware operation
  • Network operation
• Methodological competence
• Team-oriented, detail-oriented, efficient, and solution-oriented attitude
• Superb analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Flexibility and ability to work independently and in a team
• Great English skills (written and spoken)

It would be a plus if you had: 

• Social skills
• Ability to deal with complexity
• Abstraction skills

You can expect:

• Permanent Contract
• Challenging job in an international and multilingual environment
• Professional development
• Attractive and competitive compensation
• Professional support, possibility to gain new skills and training

If you are interested in this position, please apply by sending your CV in .doc or .pdf format for immediate consideration.

Thank you, EDV WERKE Team